BetterMe Limited (“BetterMe” or “we”) warrants new BetterMe Smart Scales (the “Product”) available for purchase through BetterMe’s web store or its applications (the “Store”) against defects in materials and workmanship under normal use following the User Guide for the period indicated in the section “How long is the limited warranty period?” below (the “Limited Warranty”).

This Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided to you by statutory law. Those statutory rights are not restricted or reduced by this Limited Warranty.

This Limited Warranty does not cover:
• normal wear, tear, and aging (including, discoloration or stretching);
• cosmetic damage (including, scratches or dents);
• damages or defects caused by accident (including, fire, flood, earthquake, etc.), misuse, abuse, alteration, modification, unusual stress, improper or unauthorized repair, installation, wiring, or storage, use with unsuitable devices, software, and services, or by other external causes;
• consumables and accessories (including, batteries, bracelets, or cables);
• any use of the Product (1) in a way that is not permitted or intended by BetterMe, (2) in violation of BetterMe’s instructions related to the Product’s usage, or (3) with improper power supply or voltage.
The Limited Warranty applies only to the original purchaser of the Product bought through the Store. It can not be assigned or transferred to any subsequent purchaser. BetterMe does not warrant that the operation of the Product will be error-free or uninterrupted.

This Limited Warranty does not guarantee that use of the Product will be uninterrupted or error-free. This Limited Warranty does not apply to the  Product refurbished by third parties.

The Limited Warranty is valid for 1 (one) year from the Product’s delivery date.

An exception is applicable if you reside in the European Economic Area (the “EEA”) and bought the Product in the EEA – in such a case the warranty period is 2 (two) years from the delivery date (the “Limited Warranty Period”). Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EU directive 99/44. These rights are not affected by this limited warranty.

If you are a customer based in Australia, the Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you decide to use the Limited Warranty, please contact our support team via scale@betterme.world for further instructions indicating the following details: name, order number, and a short description of your issue with the Product. We may require to furnish proof of purchase details and/or to comply with other requirements before proceeding with the warranty service.

If during the Limited Warranty Period, you submit a claim for warranty in accordance with this Limited Warranty, and we decide that your Product is covered by the Limited Warranty, we will, at our discretion and to the extent permitted by law, either (1) repair the Product at no charge, or (2) replace the Product with a new one for free. In case the repair and replacement of the Product are impossible for whatever reason at the time of your claim consideration, we will provide you with a refund of the Product’s purchase price. The repair and replacement of the Product may lead to alteration or loss of the data stored in the Product. It is your responsibility to backup any data you have stored in the Product, as well as its further recovery, and BetterMe shall not be liable for any damage or loss associated with its alteration or loss.

Except to the extent prohibited by applicable law (including Australian Consumer Law), all implied warranties (including, without limitation, warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some countries, states, and jurisdictions do not allow limitations on the duration of the implied warranties, so they may not apply to you.

Except to the extent prohibited by applicable law (including Australian Consumer Law), in no event shall BetterMe (and our affiliates) be liable for any lost profit or any consequential, incidental, special, punitive, or indirect damages resulting from any breach of the limited warranty or implied warranty. Some countries, states, and jurisdictions do not allow the exclusion or limitation of the indicated damages, so they may not apply to you.

These Limited Product Warranties shall be governed by the laws of England and Wales, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.