Returns and exchanges

If you still have questions,

Unsatisfied with your purchase?

BetterMe’s got your back!

You can return any of your purchases within 30 days.
After we receive your request, you'll get a confirmation email. We’ll then process your refund within 5 business days.

You will be notified by email once we've issued this type of payment. Please make sure that whichever method(s) are used for shipment tracking have been updated so there is no delay with processing times.

Dealing with a return or exchange

All you need to do if you wish to return or exchange an item you have purchased from BetterMe is email the support team at You will then receive information regarding the next steps. Our team will help you to make the process quick and easy!


We don't offer exchanges or price-matching, but we do have a 30-days return policy that you can follow for the items in your order. Please, visit us to submit a new order for your new items.

Keep in mind

in order to be approved for a return, items have to be in perfect condition with their original product tags in place.