If you still have questions, contact
If you need to cancel your order because of any issue, contact our team immediately. We will be more than happy to help walk through the cancellation and process your refund.
A Product or the size of the Product can only be changed within 12 hours from placing your order by contacting us at store@betterme.world.
We can change the details of the order as long as the order has not been shipped or has not proceeded past the point in production where these details can be changed.
You can return the Product within 30 days of receiving your order without having to give any reason.
A shipping address can only be changed within 12 hours from placing your order by contacting us at store@betterme.world.
We can change the shipping address for you as long as the order has not been shipped or has not proceeded past the point in production where the address can be changed.
When contacting us, it is important to provide both the updated shipping address and the order number.
We accept Visa, MasterCard, American Express, Delta/Connect or Maestro, PayPal, and Apple Pay. We'll do our best to fix the issue and keep you posted if the change in address isn't possible.
Contact our customer service team and they'll do their very best to make things right as quickly as possible.
Expect your order to be delivered within 2-5 business days in the United States and within 2 to 14 working days to the countries indicated on our shipping list. Keep in mind, our prices don't include any import duties or extra fees that your destination country may apply.
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
Please ensure to provide a correct shipping address to avoid any additional delays.
A 30-day return policy is in place to ensure your complete satisfaction with the purchase.
Expect your order to be delivered within 2-14 business days to the countries indicated on our shipping list and 2-5 business days for orders within the United States.
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
Please ensure to provide a correct shipping address to avoid any additional delays.
A 30-day return policy is in place to ensure your complete satisfaction with the purchase.
Discover our shipping alternatives: Regular, offering 1-14 days standard delivery, and Express delivery within 1-2 business days in the USA. Tailor your shipping experience to your needs by choosing the option that suits your schedule and preferences.
If the expected delivery date has already passed, we kindly request a few additional days for your order to arrive, especially during peak holiday seasons.
If your order has yet to reach you, please don't hesitate to contact our customer support team at store@betterme.world. You can also track your order's progress by clicking on this link.
If you have an item missing from your order, start by double-checking the items you selected when placing your order. You can review your order details in your account or your confirmation email.
If it’s been over 24 hours since your package was marked as delivered and you still haven’t received it, or if an item is missing from your package, we’re here to assist. Simply contact our support team via store@betterme.world.
Please note BetterMe does not hold responsibility for packages that have been reported as delivered by the carrier.
We're happy to offer a refund on items in perfect condition that have proof of purchase. You have to return them within 30 days from the date of delivery.
If you receive an item that’s different from what you ordered, please feel free to contact our support team for help. They'll make sure the issue is resolved as soon as possible. It may take up to 24-48 hours to process your request.
Products must be returned unworn, unwashed, in their original condition, and with all tags and liners attached. In order to receive a full refund, products must be returned in suitable packaging. The items must not be used, worn, or damaged, other than what is necessary to establish the nature, characteristics, and functioning of the products.
Please note: Subject to your right to cancel and your statutory rights, certain products, such as underwear opened from its original packaging may be excluded from return.
You must meet all the following conditions:
- You need to contact us at store@betterme.world indicating the following details: name; order number; reason for refund; and
- Return the Product in brand new condition, including all parts included in its original state, no later than 30 calendar days from the date of delivery.
- Apparel shall have the original tags attached and shall be unwashed and unworn.
Please note that depending on your location, we may not refund original shipping charges.
After we receive your request, you'll get a confirmation email. We’ll then process your refund within 5 business days.
No, all items purchased from the Last Chance to Buy collection are final sale and cannot be returned or exchanged.
The easiest way is to find the size guide on the product card that interests you.
The measurements can vary between styles. The best way to find your perfect fit is to look through the specific product page.
All our clothes have washing guidelines, but here's one quick tip: don't wash technical fabrics with fabric conditioner as it will clog up the pores and stop sweat from "wicking" away. For more information head to the specific product page.
The Free 30-Day BetterMe Health Coaching Membership is an offer of complimentary 30-day access to BetterMe: Health & Coaching for first-time users. In the app, you will find various home workout programs and exercises, meal plans, progress trackers, and certified coaches to guide and support you. The promo code grants the free access exclusively for first-time applications on our mobile app. You can select your preferred subscription plan upon app onboarding, which will then commence automatically. Following the free period, the selected subscription will automatically renew according to the chosen plan’s cycle and rate until it is canceled. Detailed instructions for applying your promo code are provided in the email accompanying your code.
When you sign up for our product subscription, you get your delicious BetterMe supplements delivered every month or every 3 months, depending on the format you pick — no hassle and no worries about your favorites selling out. With a subscription, you get discounted pricing compared to buying the same products as one-time purchases. You can manage your subscription anytime in your account: skip an order, pause, resume, or cancel the subscription whenever you want.
You can manage your account information and subscription within your account page on our website. There, you can do everything from changing your shipping address or updating payment details to pausing, resuming, skipping, or canceling your subscription.
To cancel your current subscription, tap the user profile icon to open your account page. If you’re not signed in, sign in to your account. Then, go to the Subscriptions tab, where you can view your subscription details and turn off automatic renewal. If you experience any difficulties, please contact our support team at store@betterme.world, and we will cancel your subscription for you.
To cancel your current subscription, log in to your account via the following link and select your active product subscription plan. Under your subscription order, you will see the Cancel button — select it and confirm the cancellation. If you experience any difficulties, please contact our support team at store@betterme.world and we will cancel your subscription for you.
Unfortunately, you won't be able to change the delivery date by yourself. If you wish to change the delivery date, please contact our support at store@betterme.world, and our support team will assist you.
If you’d like to receive products outside of your subscription, you’ll need to set up separate subscriptions for them. If you want a different flavor or product altogether, please cancel your current subscription in your account and place a new subscription order for the flavor or item you want.
Currently, we do not offer returns or exchanges for supplement orders due to our quality and safety protocols. However, if you try our dietary supplement and it does not meet your expectations, you may request a refund within 30 days of delivery. Refunds are available only once per customer and only for the first order of each dietary supplement. For more information, please see our Refund Policy.
